Automatic Ticket Dispenser Intelligent Multi-services Electronic Bank Queue System
The biggest problems in Organizations / service Departments are queues, especially in banks, hospitals and government institutions.
Advanced Queue provides an efficient queue management system that can better improve your customer's experience.
Advanced Queue provides a very effective queuing system that meets the requirements of organizations having a number of branches. It comprises of software and hardware.
Key Component
Hardware
The Advanced Queue Management System hardaware comprises of the Touch Screen Ticketing Dispenser,Calling Pad Terminal,LED Counter Display,LED/LCD Main Display. The main advantage of the hardware is that it can be customized. It can be customized to match the colour of your interiors. They are additionally available in different models, shapes and sizes that match the individual requisites of your branch/center.
The Ticket Kiosk dispenses tickets to customers based on their requirement according to the customer service category they select.The Counter Display can be wall mounted or desk mounted.
Software
The main feature of the queue management system is the Reporting Software. It provides real time monitoring of customer flow. This data available in the form of reports can be used to analyze the performance of your branches, sundry periods, productivity, discrepancies and more.
These vital information received such as customer flow, accommodation time and branch performance can be utilized by the management in analyzing and making important decisions.
Shangxu Queue Management System Solutions
Ticket Dispenser
Advanced Queue Ticketing Kiosk dispenses tickets to customers taking into account the individual requirements of those customers to make queue management easier. This machine comes in various models and can be customized to suit the indoor ambience of the outlets.
The kiosk is unique as it dispenses tickets according to the service required by the customer.
| Cabinet |
All in one cold steel cabinet |
| LCD Display |
17” LCD Display with resolution of 1280*1024 |
| Touch Screen |
17” IR Touch Screen |
| Thermal Printer |
80mm Thermal Printer with auto cutter |
| PC Configuration |
CPU: Intel 2.41Ghz,4G DDR3
64G HDD ,6 USB port
Windows Operation System installed
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| Speaker |
Inbuilt amplifier and 2 speakers for queue number calling voice in Arabic/French/English etc multiple language |
| Power Supply |
110V-240V |
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Queue Management System
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1.Queue Management System software: control and manage the queues, can realize the function of Multiple language calling and Multiple language translation, and can realize the report statistic function
2.Interface and language and ticket format can be customized, and you can add logo or some other information on the ticket, like time, waiting people, the information can be editable
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Queuing Status
Advanced Queue Ticketing Kiosk has a Central LCD Display whereby it provides information regarding the customer's queue status. It gives an all-round view of queue status. It also provides information on the counter number and ticket number being served.
It is connected to an LED display unit which displays queue status, counter number, etc. so that customers are always kept aware of their status in the queue. It can also be customized to display promotional advertising video
for branding.
It can be fixed according to your convenience such as wall mounting, ceiling suspension or on a desk. The messages are displayed in multi-directional or flashing mode. The CDU is activated when the service representative presses the next button and remains activated for a specific time. When the counter is inactive the CDU display goes off or displays any other customized messages.
Ticket Calling
Advanced Queue uses a Soft Call Pad to provide information regarding the queue number and waiting. This software can be installed on any computer and enables the employee to have total control of the customers he or she handles.
Can install on unlimited computer for cal ticket number
The Soft Call Pad can realize the following functions:
The RECALL - key recalls the recent queue number
The CALL -Call next customer
The PAUSE -key pauses the service and the pause will be displayed
The TRANSFER -key transfers the queue number to another terminal or service
How it works
Advanced Queue ticketing kiosk dispenses ticket to the customer according to his/her individual service requirements and enhances queue management. The hardware is customizable to suit your organization's theme and colour scheme.
This all your valuable customer flow management information. The system is future-proof by virtue of the use of latest and open standards which can take care of all your needs.
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